Privacy Policy
Your privacy matters to us. This Privacy Policy explains how Kokedama Zen (“we,” “us,” or “our”) collects, uses, and protects your personal information when you visit or make a purchase from our website.
Information We Collect
When you visit our site or place an order, we may collect certain information, including:
Your name, email address, shipping address, and billing information
Payment details (processed securely by third-party payment providers)
Order history and customer support communications
Basic device and browser information (such as IP address and cookies)
How We Use Your Information
We use your information to:
Process and fulfill orders
Communicate with you about your purchase
Provide customer support
Improve our website and services
Send occasional updates or promotions (only if you opt in)
We do not sell or rent your personal information.
Cookies & Analytics
Our site uses cookies and similar technologies to help us understand how visitors use the site and to improve functionality. You can choose to disable cookies through your browser settings, though some features of the site may not work properly.
Sharing Your Information
We only share your information with trusted third parties when necessary to operate our business, such as:
Payment processors
Shipping providers
Website and analytics services
These providers are required to protect your information and use it only for the services they provide to us.
Your Choices
You may:
Opt out of marketing emails at any time by using the unsubscribe link
Request access to, correction of, or deletion of your personal information
To make a request, please contact us using the information below.
Data Security
We take reasonable steps to protect your personal information. While no system is 100% secure, we work with reputable platforms and providers to safeguard your data.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes to our practices or for legal reasons. Any updates will be posted on this page.
Contact Us
If you have questions about this Privacy Policy or your personal information, please contact us.